Frequently Asked Questions:

Cura Life was established by a team of qualified and experienced social workers with a vision to create a trusted service provider in Melbourne. Our focus is on transforming the principles of person-centred care, trauma-informed practice, and culturally responsive support into meaningful action, backed by comprehensive staff training and development. We take the time to understand each person’s goals and provide tailored support that helps them live more independently, feel confident, and stay connected with their community.

We offer a wide range of in-home care services, including personal care, domestic assistance, meal preparation, transport, companionship, and specialised support tailored to each individual’s needs. We also offer Support Coordination, Psychosocial Recovery Coaching and counselling services to our participants. We specialise in Allied Health Services (Occupational therapy, physiotherapy, etc) as well.

Our goal is to support you in living safely and comfortably at home. We focus on building daily living skills, reducing reliance on others, and creating routines that encourage confidence and independence. Due to our directors’ extensive experience in healthcare, mental health, and aged care sectors, we can also help to address your queries regarding NDIS applications, plan review requests, Aged care navigation, and other similar concerns or queries.

Yes. We work closely with you, your Next of Kin, family, and your social supports to develop a personalized care plan that reflects your unique needs, preferences, and long-term goals, ensuring the right support is provided every step of the way.

To access NDIS support in Melbourne, you’ll need to meet specific eligibility criteria outlined by the NDIS. Our team can guide you through these requirements and provide support throughout the application process.

To begin accessing support, you can apply through the National Disability Insurance Scheme (NDIS) or My Aged Care, depending on your age and eligibility. The NDIS provides funding for individuals under 65 with a permanent and significant disability, while My Aged Care offers services for those aged 65 and over. Both platforms offer online applications and can connect you with local service providers in Melbourne.

Eligibility for NDIS support in Melbourne requires:

  • Age: Between 9 and 65 years.
  • Residency: An Australian citizen, permanent resident, or hold a Protected Special Category Visa.
  • Disability: A permanent and significant disability that affects your ability to participate in everyday activities.
  • For individuals under 9, early childhood partners can provide support before applying. If you meet these criteria, you can apply through the NDIS website or contact a Local Area Coordinator for assistance.

Yes, it's possible to receive both NDIS and aged care services, depending on your age and eligibility. Individuals under 65 may access NDIS support, while those 65 and over can access aged care services through My Aged Care. In some cases, individuals may transition from NDIS to aged care services as they age. It's important to coordinate between services to ensure comprehensive support.

My Aged Care provides access to services such as:

  • Home Care Packages: Personalised care plans to assist with daily living activities.
  • Commonwealth Home Support Programme (CHSP): Entry-level support for older Australians.
  • Individuals/Participants are allocated services post-ACAS assessments. Services stem from either CHSP or Home Care Packages as per the individual plans. These services aim to support older individuals in living independently and comfortably in their own homes.

Yes, there are significant updates. The new Act introduces a Statement of Rights to ensure older Australians receive care that respects their dignity and autonomy. It also aims to enhance and optimize access to services, including the introduction of the Support at Home program, which replaces the current Home Care Packages system.

For a comprehensive understanding of how these changes might affect you or your loved ones, please contact our team. We’re here to provide detailed information and assist you in navigating these reforms.

Selecting the right provider involves considering:
  • Services Offered: Ensure they provide the specific support you need.
  • Experience and Reputation: Look for providers with a strong track record and positive reviews.
  • Location: Choose a provider that operates in your area.
  • Compatibility: Ensure their approach aligns with your preferences and goals.

If you require immediate assistance, contact the Emergency response services (000). For relatively non-urgent queries, contact NDIS or My Aged Care directly. They can provide information on crisis response support services available in your area. Additionally, local community health services and hospitals can offer urgent care and guidance.

While the Aged Care Act aims to eliminate the placement of individuals under 65 in aged care by 2025, some young Australians remain in aged care facilities. Efforts are ongoing to provide alternative housing and support options for younger individuals with disabilities. It's important to explore all available options and advocate for appropriate accommodations.